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Return Policy

Return Policy

We will only accept returns if we are contacted within 10 days from the delivery of items.
Please return your items within 7 days from receiving confirmation from our Customer Service.

As a general rule, we do not exchange items.

We cannot accept returns/exchanges for items that have been kept for 15 or more days from the time of delivery.

Exchanges are accepted when...
1) Delivered items are different from those ordered (misdelivery).
2) Delivered items are defective.
3) Delivered items are damaged.

In the above cases, our company will bear the return shipping cost.
(However, we ask that customers first pay for the shopping cost when they send the item. Once we receive the returned items, we will refund the shipping cost.)

Furthermore, we can only exchange items that are still in stock.
If the item you want to exchange is not in stock, we will refund the item amount.

Please understand that we cannot accept returns in the following cases:
1) Items that have been used or worn.
2) Products discounted for final sale
3) Items without their original case/package, tags, other included items, warranty, certificate, or any part of a set item.

Please compile and return all parts of a set item. (We cannot accept only one part of a set item.)
4) Items that have been adjusted (rolled-up sleeves, etc.) or cleaned by the customer.
5) Items that have been damaged, broken, or soiled while in the customer's possession.
6) Items that have been kept for more than 15 days after delivery without any compelling reasons.

For Returns in the Taiwan:

Human Touch
Attn: Human Touch Returns

14F - 1, No. 197, Sec. 1,

Zhongshan Rd., Xinzhuang City, Taipei County 242,

Taiwan (R.O.C.)

For Returns in Hong Kong:

Human Touch
Attn: Human Touch Returns
505 5/F Kenning Industrial Building
19 Wang Hoi Street Kowloon Bay,

Hong Kong

Send us an e-mail, our staff will contact you within the business hour to arrange for refund or exchange.